Account Representative II
3.
5 Renton, WA Renton, WA Full-time Full-time $26 - $30 an hour $26 - $30 an hour 13 days ago 13 days ago 13 days ago Company
Summary:
Trimlite is a manufacturer of decorative door-lites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.
Position
Summary:
The Account Representative II position is critical to developing good relationships with customers while receiving incoming customer calls, placing orders, and addressing and troubleshooting customer quality concerns.
Responsibilities:
Manager multiple inbound and outbound pone calls and emails daily Resolve product inquiries & quoting needs over the phone Review, audit & enter customer purchase orders Determine the nature of order changes & provide insight to customers Receive & relay any production, accounting or shipping changes to all orders Audit each return or request to arrive at cost & time efficient solutions to each individual problem.
Filter through & edit each inbound order via online portals for accuracy and efficiency Guide end users to solutions, depending on their needs Use materials provided & industry knowledge to guide customers through troubleshooting to solutions for each project Provide high quality customer service Guide all incoming foot traffic Follow safety and quality requirements Other duties as assigned by manager or department leader
Qualifications:
Excellent verbal and written communication skills, with proven negotiation skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite and related software Education and
Experience:
HS Diploma or GED required 2
years of order management experience 2
years of customer service experience 2
years account management experience Experience in the door or building industry is a plus Job Type:
Full-time Pay:
$26.
00 - $30.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Compensation package:
Signing bonus Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Account management:
2 years (Preferred) Order entry:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Renton, WA Renton, WA Full-time Full-time $26 - $30 an hour $26 - $30 an hour 13 days ago 13 days ago 13 days ago Company
Summary:
Trimlite is a manufacturer of decorative door-lites, stile and rail doors and a wholesale distributor of doors, millwork and building material related products to the building trade.
Position
Summary:
The Account Representative II position is critical to developing good relationships with customers while receiving incoming customer calls, placing orders, and addressing and troubleshooting customer quality concerns.
Responsibilities:
Manager multiple inbound and outbound pone calls and emails daily Resolve product inquiries & quoting needs over the phone Review, audit & enter customer purchase orders Determine the nature of order changes & provide insight to customers Receive & relay any production, accounting or shipping changes to all orders Audit each return or request to arrive at cost & time efficient solutions to each individual problem.
Filter through & edit each inbound order via online portals for accuracy and efficiency Guide end users to solutions, depending on their needs Use materials provided & industry knowledge to guide customers through troubleshooting to solutions for each project Provide high quality customer service Guide all incoming foot traffic Follow safety and quality requirements Other duties as assigned by manager or department leader
Qualifications:
Excellent verbal and written communication skills, with proven negotiation skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Proficient with Microsoft Office Suite and related software Education and
Experience:
HS Diploma or GED required 2
years of order management experience 2
years of customer service experience 2
years account management experience Experience in the door or building industry is a plus Job Type:
Full-time Pay:
$26.
00 - $30.
00 per hour
Benefits:
401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Compensation package:
Signing bonus Schedule:
8 hour shift Day shift Monday to Friday
Experience:
Account management:
2 years (Preferred) Order entry:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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