Customer Service Rep
3.
7 Renton, WA Renton, WA Part-time Part-time $18.
51 - $32.
76 an hour $18.
51 - $32.
76 an hour 8 days ago 8 days ago 8 days ago Job Title:
Customer Service Rep Req:
2023-1197 Location:
VMC Main Campus Department:
Perioperative Admit Discharge Shift:
Days Type:
Part Time FTE:
0.
6 Hours:
City State:
Renton, WA Salary Range:
Min $18.
51 - Max $32.
76/hrly.
DOE
Job Description:
VALLEY MEDICAL CENTER Job Description Patient Care Services The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions.
Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE:
Customer Service Representative ROLE:
See criteria for Administrative Partner for generic job duties.
AREA OF ASSIGNMENT:
Perioperative Services HOURS OF WORK:
Variable RESPONSIBLE TO:
Manager, Perianesthesia Services or designee Prerequisites:
High School Graduate or equivalent (G.
E.
D.
) preferred.
Demonstrates basic skills in keyboarding (30 wpm) and using a personal computer in current Windows.
Able to communicate effectively in oral and written form in English language.
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
Excellent customer service skills.
Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.
Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.
Previous experience in a medical record setting or medical office, preferred.
General
Qualifications:
Demonstrates ability to function effectively and interact positively with patients, peers and providers at all times.
Demonstrates ability to access, analyze and apply concepts associated with protocol, policy and guidelines.
Demonstrates excellent customer service skills:
Acknowledges and positively greets each person promptly upon entry to the patient care unit.
Effective interactions with all ages of patients, their families, visitors and hospital personnel.
Neat and well-groomed appearance, business professional.
Demonstrates ability to maintain a calm demeanor at all times, especially in high stress situations.
Demonstrates ability to learn tasks and handle responsibility.
Excellent organizational and time management skills.
Demonstrates ability to work independently exercising good, independent judgment in carrying out assignments.
Demonstrates ability to function effectively and accurately in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
Demonstrates ability to successfully manage telephone interactions.
Demonstrates ability to speak, spell and utilize appropriate grammar and sentence structure.
Demonstrates ability to maintain records accurately and keep all records confidential.
Demonstrates ability to successfully utilize varying computer tools and software packages:
Utilize multiple monitors in facilitation of workflow management Scanning and electronic faxing capabilities Electronic Medical Records Preparation of patient chart Epic Scheduling TYPICAL PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
Generic Job Functions:
See generic job description for Administrative Partner.
Unique Job Functions:
Telephone Management Demonstrates ability to successfully manage telephone interactions.
Utilizes appropriate tone, be pleasant and calm at all times.
Listens to information provided by the patient.
Documents per template requirements, gather pertinent information.
Navigate through multiple software systems successfully.
Coordinates communication and information with other departments.
Demonstrates effective telephone etiquette at all times.
Chart Assembly/Preparation Assembles charts for next day's case load.
Utilizes 2 patient identifiers in the labeling process of all paperwork.
Ensures all required documentation elements are present in either the paper documentation or the EMR.
This may include:
Scanning paperwork to the correct location in the EMR using 2 patient identifiers.
Obtaining any missing elements from the providers' office personnel.
Develops a tracking/communication tool to notify providers/nurses location of the required documents if requested.
Performs quality review to assure all documents are identified properly and attached to the correct patient.
Other Responds to patients' questions and investigates and communicates answers as appropriate.
Maintains neat and orderly work space.
Secures charts in locked location upon department closure.
Performs training as requested Provides suggestions regarding process or quality improvement opportunities Performs other job duties as assigned.
Job
Qualifications:
Prerequisites:
High School Graduate or equivalent (G.
E.
D.
) preferred.
Demonstrates basic skills in keyboarding (30 wpm) and using a personal computer in current Windows.
Able to communicate effectively in oral and written form in English language.
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
Excellent customer service skills.
Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.
Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.
Previous experience in a medical record setting or medical office, preferred.
VALLEY MEDICAL CENTER Patient Care Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Renton, WA Renton, WA Part-time Part-time $18.
51 - $32.
76 an hour $18.
51 - $32.
76 an hour 8 days ago 8 days ago 8 days ago Job Title:
Customer Service Rep Req:
2023-1197 Location:
VMC Main Campus Department:
Perioperative Admit Discharge Shift:
Days Type:
Part Time FTE:
0.
6 Hours:
City State:
Renton, WA Salary Range:
Min $18.
51 - Max $32.
76/hrly.
DOE
Job Description:
VALLEY MEDICAL CENTER Job Description Patient Care Services The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions.
Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE:
Customer Service Representative ROLE:
See criteria for Administrative Partner for generic job duties.
AREA OF ASSIGNMENT:
Perioperative Services HOURS OF WORK:
Variable RESPONSIBLE TO:
Manager, Perianesthesia Services or designee Prerequisites:
High School Graduate or equivalent (G.
E.
D.
) preferred.
Demonstrates basic skills in keyboarding (30 wpm) and using a personal computer in current Windows.
Able to communicate effectively in oral and written form in English language.
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
Excellent customer service skills.
Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.
Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.
Previous experience in a medical record setting or medical office, preferred.
General
Qualifications:
Demonstrates ability to function effectively and interact positively with patients, peers and providers at all times.
Demonstrates ability to access, analyze and apply concepts associated with protocol, policy and guidelines.
Demonstrates excellent customer service skills:
Acknowledges and positively greets each person promptly upon entry to the patient care unit.
Effective interactions with all ages of patients, their families, visitors and hospital personnel.
Neat and well-groomed appearance, business professional.
Demonstrates ability to maintain a calm demeanor at all times, especially in high stress situations.
Demonstrates ability to learn tasks and handle responsibility.
Excellent organizational and time management skills.
Demonstrates ability to work independently exercising good, independent judgment in carrying out assignments.
Demonstrates ability to function effectively and accurately in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
Demonstrates ability to successfully manage telephone interactions.
Demonstrates ability to speak, spell and utilize appropriate grammar and sentence structure.
Demonstrates ability to maintain records accurately and keep all records confidential.
Demonstrates ability to successfully utilize varying computer tools and software packages:
Utilize multiple monitors in facilitation of workflow management Scanning and electronic faxing capabilities Electronic Medical Records Preparation of patient chart Epic Scheduling TYPICAL PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
Generic Job Functions:
See generic job description for Administrative Partner.
Unique Job Functions:
Telephone Management Demonstrates ability to successfully manage telephone interactions.
Utilizes appropriate tone, be pleasant and calm at all times.
Listens to information provided by the patient.
Documents per template requirements, gather pertinent information.
Navigate through multiple software systems successfully.
Coordinates communication and information with other departments.
Demonstrates effective telephone etiquette at all times.
Chart Assembly/Preparation Assembles charts for next day's case load.
Utilizes 2 patient identifiers in the labeling process of all paperwork.
Ensures all required documentation elements are present in either the paper documentation or the EMR.
This may include:
Scanning paperwork to the correct location in the EMR using 2 patient identifiers.
Obtaining any missing elements from the providers' office personnel.
Develops a tracking/communication tool to notify providers/nurses location of the required documents if requested.
Performs quality review to assure all documents are identified properly and attached to the correct patient.
Other Responds to patients' questions and investigates and communicates answers as appropriate.
Maintains neat and orderly work space.
Secures charts in locked location upon department closure.
Performs training as requested Provides suggestions regarding process or quality improvement opportunities Performs other job duties as assigned.
Job
Qualifications:
Prerequisites:
High School Graduate or equivalent (G.
E.
D.
) preferred.
Demonstrates basic skills in keyboarding (30 wpm) and using a personal computer in current Windows.
Able to communicate effectively in oral and written form in English language.
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
Excellent customer service skills.
Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.
Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.
Previous experience in a medical record setting or medical office, preferred.
VALLEY MEDICAL CENTER Patient Care Services.
Estimated Salary: $20 to $28 per hour based on qualifications.
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